Support & Maintenance

Keep Your Applications Running Smoothly

Software requires ongoing care. Our support and maintenance services ensure your applications stay secure, performant, and up-to-date.

Support Services

Bug Fixes & Troubleshooting

• Quick response to issues and bugs
• Root cause analysis
• Permanent fixes, not workarounds
• Testing and validation

Security Updates

• Regular security patches
• Vulnerability assessments
• Security monitoring
• Compliance maintenance

Performance Optimization

• Identify and fix performance bottlenecks
• Database optimization
• Caching strategies
• Resource optimization

Feature Additions

• Small feature enhancements
• UI/UX improvements
• Integration with new services
• Third-party updates

Maintenance Plans

Basic Plan

• Monthly security updates
• Bug fixes (response within 48 hours)
• Performance monitoring
• Monthly reports

Standard Plan

• Weekly security updates
• Bug fixes (response within 24 hours)
• Performance optimization
• Feature additions (up to 10 hours/month)
• Weekly reports

Premium Plan

• Daily monitoring
• Bug fixes (response within 4 hours)
• Proactive performance optimization
• Feature additions (up to 20 hours/month)
• Priority support
• Daily reports

Staff Augmentation

Need additional expertise for your team? We provide:

• Dedicated Developers: Full-time developers working on your projects
• Part-Time Support: Developers available for specific hours or tasks
• Expert Consultation: Senior developers for architecture and technical decisions
• Team Extension: Seamlessly integrate with your existing team

What We Monitor

• Application Health: Uptime, response times, error rates
• Server Resources: CPU, memory, disk usage
• Security: Vulnerabilities, suspicious activity
• Performance: Page load times, API response times
• User Experience: Error rates, user feedback

Support Channels

• Email: Direct communication for non-urgent issues
• Ticketing System: Track and manage all requests
• Slack/Teams: Real-time communication for urgent matters
• Phone: Emergency support when needed

Benefits

Peace of Mind: Know that your applications are being monitored and maintained.

Cost Effective: Avoid expensive emergency fixes with regular maintenance.

Stay Updated: Keep up with security patches and technology updates.

Focus on Business: Let us handle technical maintenance while you focus on growth.

Expert Support: Access to experienced developers when you need them.

Ready to set up support for your application? Let’s discuss your maintenance needs.